Raxi Win - Privacy Policy

Information we collect

Personal information you provide

When you register or interact with Raxi Win, we may collect information you provide directly, including your name, email address, mobile number, date of birth, and payment or withdrawal details necessary to operate your account.

Automatically collected data

When you access raxiwinapp.in.net, we automatically collect certain technical data, including your IP address, device type, operating system, browser type, pages visited, session duration, and referring URLs. This data is collected through cookies, log files, and similar tracking technologies.

Financial and transaction data

To process deposits, withdrawals, and prize distributions, Raxi Win collects transaction identifiers, payment instrument details (masked where applicable), and records of gaming activity as required by applicable Indian law.

KYC and verification documents

In compliance with Indian regulatory requirements, we may collect government-issued identification documents (such as Aadhaar, PAN, or passport copies) for identity verification, fraud prevention, and responsible gaming purposes.

How we use your information

Account management and service delivery

Raxi Win uses your personal information to create and manage your account, process transactions, verify your identity, deliver winnings, and provide customer support. Without this processing, we cannot operate the Raxi Win platform or fulfil our contractual obligations to you.

Legal and regulatory compliance

We process and retain your data as required under applicable Indian laws, including the Information Technology Act 2000, the Prevention of Money Laundering Act 2002, and any state-level gaming regulations. This includes maintaining transaction records and responding to lawful requests from regulatory authorities.

Security and fraud prevention

We analyse usage patterns, device signals, and transaction data to detect, investigate, and prevent fraudulent activity, unauthorised access, cheating, and other conduct that violates our Terms of Service or applicable law.

Communications and marketing

With your consent, we may send you promotional offers, game updates, and personalised communications by email or SMS. You may withdraw consent at any time by using the unsubscribe link in any marketing message or by updating your account notification preferences.

Platform improvement and analytics

Aggregated and pseudonymised data may be used to analyse user behaviour, improve platform performance, develop new features, and conduct internal research. This processing is based on our legitimate interest in maintaining a reliable and competitive service.

Your rights

Access and portability

You have the right to request a copy of the personal data Raxi Win holds about you. Where technically feasible, we will provide this data in a structured, commonly used, machine-readable format.

Correction

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Deletion

You may request deletion of your personal data. We will honour such requests unless we are required to retain the data under applicable law (for example, for anti-money laundering record-keeping), in which case we will inform you of the applicable retention period.

Restriction and objection

You have the right to request that we restrict processing of your data in certain circumstances, and to object to processing carried out on the basis of our legitimate interests. Where you object, we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How to exercise your rights

To exercise any of the rights described above, please contact us using the details in the Contact us section below. We will respond within 30 days of receiving your verified request. We may ask you to confirm your identity before processing your request.

Contact us

For privacy-related queries, requests, or complaints regarding Raxi Win, please contact our data team:

Email: [email protected]

We aim to respond to all privacy enquiries within 30 business days.