Contact Raxi Win

Reach us

Have a question about your Raxi Win account, a deposit made via PhonePe or GPay, or a pending withdrawal request? We are here to help. Reach us through the following channels:

• Email: [email protected], ideal for account issues, KYC document queries, bonus clarifications, and payment concerns. Include your registered mobile number for faster resolution.
• In-app chat: Open the Raxi Win app, tap the chat icon, and connect instantly. This is the fastest channel for time-sensitive issues such as a stuck UPI payment on BHIM or a failed transaction.

We aim to reply to all email queries within 24 hours on regular days.

Office hours

Raxi Win support operates across two service tiers so you are never left without help:

• Automated in-app chat, 24/7: Available around the clock, every day of the year. It handles common queries instantly: balance checks, bonus status, deposit confirmation, game rules, and step-by-step troubleshooting guides.
• Live human agents, Monday to Sunday, 9:00 AM to 9:00 PM IST: Our trained support staff handle escalated issues such as failed deposits, withdrawal delays, account verification problems, and disputed game results.

Contacting us outside live-agent hours? The automated chat captures your query and adds it to the queue. A live agent will follow up at the start of the next available session.

Online-only support

Raxi Win is a 100% digital platform, there is no physical office, no walk-in centre, and no mailing address anywhere in India. All customer support is delivered exclusively through digital channels. Our online support reaches you just the same. Contact us via email at [email protected] or through the in-app chat inside your Raxi Win account. No travel, no waiting in queues, just fast, convenient, fully digital assistance available to every Raxi Win user across the country.